Netflix shows disappearing from your profile: why and how to fix it

Quick answer: A show usually vanishes because it left Netflix, your profile's maturity setting hides it, a VPN changed your region, or someone removed it from Continue Watching. Search for it by name: if Netflix still has it, check the profile's maturity rating and turn off any VPN.

Video not loading? Open the video on YouTube. It may not match your exact model; check the written guidance and device scope before following it.

Find out which kind of missing it is

Search for the title by name. What you see tells you which fix you need:

It doesn't come up at all: it may have left Netflix, be unavailable in your region, or be hidden by your profile settings. Work through the fixes below.
It comes up, but it's gone from Continue Watching or My List: it was removed from the row, or you're on a different profile.

The fixes, in order

1Check you're on the right profile

Each profile has its own Continue Watching, My List and history. Tap the profile icon and make sure it's yours.

2Check whether it left Netflix

Shows and films leave when Netflix's licence ends. Netflix warns you with a Last day to watch on Netflix message on the title's details page and briefly at the top of the screen when you play it, in the month before it goes. If you saw that message, the title has left and only a new licence brings it back. You can ask for it with Netflix's title request form.

3Turn off your VPN

Netflix says that when you use a VPN you may see only titles available worldwide. Turn the VPN off and restart the app to see your country's full catalogue.

4Check the profile's maturity rating

A title above the profile's maturity rating, or one blocked for that profile, won't show up anywhere. In the Netflix app, tap My Netflix, tap the profile name, then Manage Profiles, choose the profile and tap Viewing Restrictions. Check Maturity Rating and Block Titles (you'll need the account password). In a web browser, go to your Account page, then Profiles, then Adjust parental controls. Kids profiles can only be changed in a web browser.

5Check the profile language

Netflix notes that some titles don't appear when they aren't available in the profile's language. Change the profile's display language, or browse the full catalogue for your country.

6Check whether someone removed it from the row

Anyone using the profile can remove a title from Continue Watching (Remove From Row on a computer or phone, or Remove from Continue Watching on a TV). Deleting it from viewing activity also removes it. Search for the title and start playing it to bring it back.

Still missing?

If a title Netflix definitely still carries won't appear on any device, sign out and back in, update the app, and contact Netflix support.

What to tell support

Keep a short record of your exact device model, software or app version, the symptom or error text, and which steps you tried. Note what changed after each step. You can print this page for reference.

Do not include passwords, recovery codes or private account details in public comments.

Sources

Video by FixIt Mobile on YouTube. See the linked sources for current manufacturer guidance. Menu names and available features can vary by model and software version. How we check fixes.