Clear cache or app data?
Check what changes.
Clear cache removes temporary files. Clear storage or Clear data permanently removes that app's local data. These are different actions: check the button label before tapping.
Stop here for sensitive or unsynced data
For an authenticator, password manager, banking app, unsynced notes or chat history, use that app's own backup and recovery instructions first. Do not use this generic guide to clear its data. Google Play services and other system apps are outside this tool's scope. If the app came preinstalled on your phone, use app-specific instructions instead.
Try closing and reopening the app, restarting the phone, and checking for app updates first. If the problem is an account or service outage, clearing local data may not help.
What changes?
| Check | Clear cache | Clear storage / data |
|---|---|---|
| Removes | Temporary app files. | That app's locally saved data and settings. |
| Afterward | The app rebuilds its cache; the next opening may be slower. | The app may return to its initial setup and require sign-in again. |
| Your content | This is not the app-data reset button. If the button says Clear storage or Clear data, stop and check again. | Local downloads, drafts or other content may be lost. Do not assume cloud recovery. |
| Whole phone? | Targets the selected app's cache. | Targets the selected app's data; it is not a factory reset. App-specific effects still matter. |
Before clearing storage or data
- Check the app developer's instructions for what is stored locally and what can actually be restored.
- Verify any needed backup or sync has finished and that you can access the saved content. A sync switch alone is not proof of a recoverable copy.
- Make sure you can sign in again and complete any verification. Keep passwords and recovery codes private; never enter them on this page.
- If you cannot verify recovery for content you need, stop and contact the app's support before clearing data.
Google Pixel: find the app controls
Open Settings → Apps → See all apps → choose the app → Storage & cache. For temporary files, tap Clear cache. For a deliberate app-data reset, Google lists Clear storage or Clear data → OK. Read the warning on your phone before confirming.
Samsung Galaxy: find the app controls
Open Settings → Apps → choose the app → Storage. Tap Clear cache for temporary files. Only after completing the preparation above, Clear data → Delete resets the selected app's data and settings. Availability and wording vary.
Other Android phones
Use your phone manufacturer's support instructions to locate the selected app's storage controls. Do not assume Pixel or Samsung menu paths match your phone. If the warning or action differs from this comparison, stop and check the manufacturer's explanation.
Check the result once
Reopen the app and repeat the same task that failed. Record whether the original symptom changed. If it persists, return to the app-specific troubleshooting guide or contact its developer; repeatedly clearing data is not evidence of progress.
Disney+ not loading on Android · Find another troubleshooting guide. You can print this page for reference.
Sources and scope of review
Manufacturer guidance checked November 8, 2026. This page summarizes documented behavior; it does not claim hands-on testing of every app or phone.